Refund policy

We issue refunds in both cases;

• Order status isn't marked complete, and the shipping label isn’t issued.
• If a shipping label is issued, the shipping cost will be deducted from your refund.

Once the order has been delivered and handed to the delivery company; no returns, or exchanges will be accepted.

All orders are prepared and delivered (Fulfilled) within a maximum of 7 Days, we take full responsibility for your order during that period.

We take no responsibility for late delivery once your order is handed out to the delivery company.

If you have any questions, issues, feedback, or simply to say Salam, please call us at +966505159313 or email us at cs@piccolo.sa

We're happy to serve you anytime 10 AM - 5 PM Saturday to Thursday.